Fuel Assistance

Program availability during COVID-19 Outbreak

Fuel assistance is completing intakes over the phone. We encourage everyone to call and complete their appointment over the phone. Please consider the safety of our staff before coming into the office, please call 552-1548 (press 1 for English, 2 for Spanish and then 4 to speak with a live person). The office is open from 8:30-4:30 M-F.

Are you a first-time fuel assistance applicant looking to make an appointment? You can now make your appointment online; just click the link below to make your appointment today!

Make a Fuel Assistance Appointment Here

You can make your appointment at any one of our three sites. These are the days of the week and times when you can make an appointment with someone who speaks a language other than English:

Holyoke

Appointments available Monday-Thursday from 9:00 A.M. to 3:00 P.M.
Spanish all day, every day
Russian all day on Monday

Make a Fuel Assistance Appointment Here

Westfield

Appointments available Wednesday, and Thursday from 9:00 A.M. to 3:00 P.M.
Russian all day, both days

Make a Fuel Assistance Appointment Here

Chicopee

Appointments available Monday-Wednesday from 9:00 A.M. to 3:00 P.M.
Spanish all day on Monday and Wednesday
Russian all day on Tuesday

Make a Fuel Assistance Appointment Here

Fuel Assistance (also known as the Low Income Home Energy Assistance Program) helps eligible households challenged by the high cost of home heating fuel pay a portion of their winter heating bills.

This program provides assistance through a fixed benefit amount for the cost of the primary source of heat, which includes, but is not limited to:

Oil
Electricity
Natural Gas
Propane

Kerosene
Wood
Coal

Household Size compared to Maximum Annual Gross Income

1 Person Household: $37,360
2 Person Household: $48,855
3 Person Household: $60,351
4 Person Household: $71,846
5 Person Household: $83,341
6 Person Household: $94,837
7 Person Household: $96,992
8 Person Household: $99,147
9 Person Household: $101,303
10 Person Household: $103,458

Eligibility

Applicants must reside in Hampden County (except Springfield)
Household income cannot exceed 60% of the Estimated State Median Income
Those who have heat included in their rent and meet income and residence eligibility may be eligible to receive a subsidy for a portion of their monthly income from November to April
Those who have heat included in their rent and have a subsidy must pay over 30% of their income towards rent in order to be eligible
Those who live in public housing are not eligible (are already state or federally aided)

Over income for fuel assistance but still need help?

You may be eligible for Mass Save’s Moderate Income Assistance Program. If you qualify for this program you may be eligible for enhanced rebates and incentives on insulation and other energy efficiency appliances to help save energy and money. The chart below lists the income eligibility range, by number of people per household.

1 person: $35,510.29-$47,347.00
2 people: $46,436.53-$61,915.00
3 people: $57,262.77-$76,484.00
4 people: $68,289.01-$91,052.00
5 people: $79,215.25-$105,620.00
6 people $90,141.49-$120,189.00
7 people $91,190.16-$122,920.00

The first step is to call Mass Save, 1-866-527-7283, for a free home energy audit. Once you've had your audit, and received your site ID number, you can apply for the Moderate Income Assistance Program by following this link:

Mass Save Moderate Income Assistance Application