Are you a first-time fuel assistance applicant looking to make an appointment?  You can now make your appointment online; just click the link below to make your appointment today!

You can make your appointment at any one of our three sites.  These are the days of the week and times when you can make an appointment with someone who speaks a language other than English:


  • Appointments available Monday-Thursday from 9:00 A.M. to 3:00 P.M. 
  • Spanish all day, every day 
  • Russian all day on Monday


  • Appointments available Monday-Wednesday from 9:00 A.M. to 3:00 P.M.
  • Spanish all day on Monday and Wednesday
  • Russian all day on Tuesday 


  • Appointments available Wednesday, and Thursday from 9:00 A.M. to 3:00 P.M.
  • Russian all day, both days 

Make a Fuel Assistance Appointment Here


Fuel Assistance (also known as the Low Income Home Energy Assistance Program) helps eligible households challenged by the high cost of home heating fuel pay a portion of their winter heating bills.

This program provides assistance through a fixed benefit amount for the cost of the primary source of heat, which includes, but is not limited to:

  • Oil
  • Electricity
  • Natural Gas
  • Propane
  • Kerosene
  • Wood
  • Coal

Household Size compared to Maximum Annual Gross Income:

  • 1 Person Household: $37,360
  • 2 Person Household: $48,855
  • 3 Person Household: $60,351
  • 4 Person Household: $71,846
  • 5 Person Household: $83,341
  • 6 Person Household: $94,837
  • 7 Person Household: $96,992
  • 8 Person Household: $99,147
  • 9 Person Household: $101,303
  • 10 Person Household: $103,458


  • Applicants must reside in Hampden County (except Springfield)
  • Household income cannot exceed 60% of the Estimated State Median Income
  • Those who have heat included in their rent and meet income and residence eligibility may be eligible to receive a subsidy for a portion of their monthly income from November to April
  • Those who have heat included in their rent and have a subsidy must pay over 30% of their income towards rent in order to be eligible
  • Those who live in public housing are not eligible (are already state or federally aided)
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(413) 552-1548
300 High Street, 2nd Floor
Holyoke, MA 01040

35 Mt. Carmel Avenue, 2nd Floor
Chicopee, MA 01013

100 Elm Street
Westfield, MA 01085

FY20 LIHEAP Income, Eligibility, and Benefit Chart
Updated August 2019

Over income for fuel assistance but still need help? You may be eligible for Mass Save’s Moderate Income Assistance Program.  If you qualify for this program you may be eligible for enhanced rebates and incentives on insulation and other energy efficiency appliances to help save energy and money.  The chart below lists the income eligibility range, by number of people per household. 

1 person: $35,510.29-$47,347.00
2 people: $46,436.53-$61,915.00
3 people: $57,262.77-$76,484.00
4 people: $68,289.01-$91,052.00
5 people: $79,215.25-$105,620.00
6 people $90,141.49-$120,189.00
7 people $91,190.16-$122,920.00

The first step is to call Mass Save, 1-866-527-7283, for a free home energy audit.  Once you've had your audit, and received your site ID number, you can apply for the Moderate Income Assistance Program by following this link: Mass Save Moderate Income Assistance Application