Job Opportunities

VOC_Hiring-Image.jpgAre you looking for an exciting opportunity to work for the area’s leading non-profit Community Action agency? If so come join Valley Opportunity Council, whose work positively impacts the lives of local residents every day. Below are the positions currently open.  Resumes, cover letters/letters of interest, and references can be mailed or dropped off to our HR Director: 

Natali Flores
Human Resource Director
35 Mt. Carmel Ave, 2nd Floor
Chicopee, MA 01013

If you would like to email your resume, please fill out the contact us form at the bottom of the page and we'll send you the email address. Thank you for your interest in joining our team! 

Billing Specialist

The Billing Specialist is responsible for the overall collection and record-keeping of all early education and care child care fees.

Essential Duties Include:

  • Collecting and Recording all child care fees for contracts, vouchers and private pay
  • Issue bills, receipts, and invoices
  • Receive and record payments and compile account statements
  • Input accounting information into Procare
  • Post payable bills and adjustments into Procare
  • Keep adequate and updated records on fee adjustments , family ledgers and deposits
  • Monitor payments due from clients and promptly contact clients with past due payments
  • Ensure all clients remain informed on their outstanding debts and deadlines
  • Work with clients who have overdue balances and create payment plans
  • Compose and distribute termination letters for non-payment

General Requirements Experience working in office setting, computer skills, excellent written and oral communication skills, excellent organizational skills, ability to multitask, detail oriented. 1-2 years relevant experience, High School diploma.

AA/EOE

7D Drivers

7D Drivers needed to support a busy transportation department. Drivers transport children enrolled in early education programs. Candidates must have a clean driving record and submit to a drug test and background record check. Full time

Specific Essential Duties:

  • Abide by all Registry of Motor Vehicles regulations
  • Maintain professional two-way radio communication
  • Accept children and secure them properly in accordance with the law in their seats
  • Follow assigned schedule
  • Record all required information
  • Perform vehicle circle check
  • Report any vehicle malfunctions immediately in writing
  • Immediately report and situation which delays the schedule
  • Other duties as assigned

General Requirements:

  • HS diploma or GED
  • Seven years of clean driving record
  • 7D License required
  • First Aid and CPR certification
  • Knowledge of all Registry of Motor Vehicles regulations
  • Ability to acquire all required para-transit skills and training required
  • Ability to lift children and their car seats, where applicable, up to 50 lbs
  • Ability to bend and stretch for extended periods of time
  • Must submit to CORI/SORI/DCF Background Checks and a Fingerprint Scan in accordance with EEC regulations (606 CMR 14.00)
  • Ability to successfully perform the essential functions of this job. Reasonable accommodations, where possible, may be made to enable individuals with disabilities to perform the essential tasks

For more information, please call 592-4611. AA/EOE

Enrollment Specialist

The Enrollment Specialist supports the activities of the Center Based Enrollment Team, providing clerical services, customer service, and administrative coordination.

Specific Essential Duties:

  • Conduct intakes for parents seeking to enroll children in VOC Early Education and Care programs
  • Collect eligibility paperwork, as determined by the EEC and other funding sources
  • Determine eligibility of families for VOC programs
  • Assist in placement of children, working with Center Directors/Home Educators
  • Assist in maintenance of waitlists
  • Schedule and conduct yearly reassessments
  • Update and maintain eligibility files
  • Enter family data in state and agency computer programs
  • Monitor weekly attendance and report excessive absenteeism
  • Gather and input information for computer data from families and files into Procare
  • Inform Center Directors/Home Educators of any placements, terminations, or family changes
  • Submit copies of fee agreements and terminations to billing specialist for billing purposes          
  • Work with other members of the enrollment team to help maximize enrollment at VOC Early Education & Care Programs
  • Conduct outreach in the communities, as needed, to promote program awareness and enrollment at VOC Early Education & Care Programs
  • Recruit age appropriate children for enrollment in Programs
  • Set up transportation to and from home for clients that qualify
  • Other duties as assigned

General Requirements:

  • One year office experience
  • General clerical/secretarial skills, including customer service, word processing, data entry, and filing
  • Familiarity with computers and computer software, including Microsoft Word, Excel, and database management software
  • Ability to multi-task
  • Bi-lingual preferred (Spanish)
  • Ability to successfully perform the essential functions of this job. Reasonable accommodations, where possible, may be made to enable individuals with disabilities to perform the essential tasks

AA/EOE

Program Manager 

An experienced manager is needed to provide oversight of the VOC social workers and Early Ed transportation. The Program Manager will oversee the coordination of the intake, placement and follow-up of children placed in our childcare programs that have been referred to us by the Department of Children and Families. The Program Manager will oversee the transportation drivers and staff and the coordination of the transportation provided to the children in our early education programs. Our clients come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, and we would love to have you join our team! No experience with transportation or social work required. The Program Manager must have a bachelor's degree, management experience and leadership skills. The salary ranges from $58,000-$62,000 and comes with excellent benefits, flexibility, a positive work-life balance and opportunities for advancement. Start date for this position is Monday June 14th 2021

If this sounds like the career for you, apply today! AA/EOE

GEAR UP Advisor

Full-time Educational Advisor position for GEAR UP, a college and career readiness program that operates in cooperation with Springfield and Holyoke public schools.  Applicant should have experience working with middle and/or high school students and knowledge of poverty and discrimination concerns. Applicant must have the ability to work independently and as a team player.  Responsibilities will include, but are not limited to, planning and carrying out activities to promote college awareness and the college admission process, hosting various workshops on soft skills, i.e., time management and communication skills as well as mandatory and timely record keeping and documentation.  Knowledge of financial aid processes (FAFSA) is strongly preferred.

Requirements:  Bachelor’s degree, proficiency in computer use (Word, Excel), and a valid driver’s license with own transportation required.  Bilingual (Spanish) preferred.  Send cover letter, resume, and names and contact information of 3 references.

AA/EOE APPLICATIONS WITHOUT COVER LETTERS WILL NOT BE REVIEWED

CENTER DIRECTOR

Center Director for progressive Early Education & Child Care program in Holyoke. Duties include staff supervision and development, curriculum development, and parent involvement. Great opportunity to grow with a well-respected community action agency. Great benefits, salary commensurate with experience

General Description Responsible for daily operation of the Early Education & Child Care Center with Enrollment of 78. Supervise up to 15 staff on a daily basis. Develop, implement and monitor the educational curriculum of the Child Care Program designed to meet the cognitive, social, emotional, and health needs of each child at the Center, as required by Agency policies and EEC regulations and policies.

Specific Essential Duties:

  • Assure compliance with EEC, Health, Building and Fire requirements in all areas
  • Assist enrollment office in acquiring paperwork for client financial assistance
  • Assist in parent fee collection, as outlined by Fiscal Department
  • Plan and arrange for the acquisition and optimum use of all necessary teaching and educational materials via Purchase Requisition process
  • Supervise all center staff, including Lead Teachers, Teachers, Aides, Administrative Support Staff, Volunteers, Custodial Staff and Kitchen Staff involved in the program, as applicable
  • Meet with individual staff members on a monthly basis
  • Conduct annual performance appraisals of each Center staff member including goal setting.  Monitor progress in goal achievement on a regular basis
  • Encourage staff development, including attendance at workshops and participation in college courses leading to a college degree
  • Organize parent meetings and conferences, as necessary
  • Organize and lead monthly Center staff meetings
  • Attend biweekly departmental staff meetings
  • Maintain all areas of the Center in an attractive, sanitary and orderly fashion
  • Conduct child/family intakes
  • Achieve high levels of program quality as indicated by QRIS standards and work towards reaching the highest level of quality on the QRIS scale.
  • Meet NAEYC accreditation standards and maintain accreditation status.
  • Complete grants and proposals upon request
  • Represent child care programs at community meetings when requested
  • Oversee annual inventory of classrooms and office equipment in the child care center
  • Assist in planning and development of center-based expansion projects
  • Work with EEC, families, early intervention programs, and public schools to access services for students with special needs
  • Participate in meetings regarding students with special needs or families in need of social services, when requested
  • Provide liaison services between families, service professionals, and community services
  • Recruit, interview, and hire quality teaching staff
  • Coordinate flow of paperwork from the Center to the Main office
  • Communicate regularly with supervisor and/or administrative staff
  • Insure general cleaning of Center
  • Other duties as assigned by Supervisor

General Requirements:

  • Two years supervisory/administrative experience
  • Knowledge of special needs education
  • Ability to communicate effectively in both verbal and written manner
  • Computer knowledge required
  • Bi-lingual skills helpful
  • Ability to lift children (up to 60 lbs.) and classroom equipment
  • EEC Director II
  • Ability to successfully perform the essential functions of this job. Reasonable accommodations, where possible, may be made to enable individuals with disabilities to perform the essential tasks

Position requires Bachelor’s Degree, EEC Director  2 Certification, strong communication and supervisory skills, familiarity with QRIS and NAEYC accreditation.

AA/EOE​​

TEACHER DIRECTOR

Teacher-Director for progressive Early Education & Child Care program in Holyoke/Chicopee. Duties include staff supervision and development, curriculum development, and parent involvement. Great opportunity to grow with a well-respected community action agency. Great benefits, salary commensurate with experience

General Description Responsible for daily operation of the Early Education & Child Care Center with Enrollment less than forty (40). Functions as lead member of the teaching staff, assuming classroom duties. Develop, implement and monitor the educational curriculum of the Child Care Program designed to meet the cognitive, social, emotional, and health needs of each child at the Center, as required by Agency policies and EEC regulations and policies.

Essential Duties

  • Teach 50% of the day and assume administrative responsibilities the other 50% of the day.
  • Responsible for curriculum development and implementation as well as regular progress reports.
  • Assure compliance with EEC, Health, Building and Fire requirements in all areas.

·      Pursue and maintain NAEYC accreditation

  • Foster the integration and use of the MA QRIS standards
  • Assist enrollment office in acquiring paperwork for client financial assistance.
  • Assist in parent fee collection, as outlined by Fiscal Department.
  • Plan and arrange for the acquisition and optimum use of all necessary teaching and educational materials via Purchase Requisition process.
  • Supervise all classroom staff members
  • Meet with individual staff members on a monthly basis.
  • Conduct annual performance appraisals of each Center staff member including goal setting.  Monitor progress in goal achievement on a regular basis.
  • Encourage staff development, including attendance at workshops and participation in college courses leading to a college degree.
  • Organize parent meetings and conferences, as necessary.
  • Organize and lead monthly Center staff meetings.
  • Attend biweekly departmental staff meetings.
  • Maintain all areas of the Center in an attractive, sanitary and orderly fashion.
  • Conduct child intakes/family intakes.
  • Completion of grants and proposals upon request.
  • Represent child care programs at community meetings when requested.
  • Oversee annual inventory of classrooms and office equipment in the child care center.
  • Assist in planning and development of center-based expansion projects
  • Work with EEC, families, early intervention programs, and public schools to access services for students with special needs.
  • Participate in meetings regarding students with special needs or families in need of social services, when requested.
  • Provide liaison service between families, service professionals, and community services.
  • Participate in hiring teaching staff, in conjunction with the Lead Center Director
  • Coordinate flow of paperwork from the Center to the Main Office.
  • Communicate regularly with supervisor and/or administrative staff.
  • Ensure general cleanliness of the Center.
  • Other duties as assigned by Supervisor.

Position requires Bachelor’s Degree, EEC Director Certification, strong communication and supervisory skills, familiarity with QRIS and NAEYC accreditation. 

AA/EOE

RESIDENT SERVICE COORDINATOR

General Description:

The Resident Service Coordinator (RSC) is responsible for initial and ongoing assessment of needs, to support residents with a connection to key information and supports that will ultimately enhance the ability of residents to uphold their lease obligations and to remain stable.  The RSC will be responsible for promoting local support programs and efforts that enhance a resident’s quality of life and help build healthy communities. The RSC ensures the provision of program support and/or intervention for individuals and families through the coordination of community resources.

Requirements: High School Diploma, Spanish Speaking preferred.

AA/EOE

Assistant Energy Director 

An immediate opening is available for an Assistant Director of Energy Programs within the Low Income Home Energy Assistance Program (LIHEAP) and Heating Emergency Assistance Retrofit Task Weatherization Assistance Program (HEARTWAP).

The Assistant Director is responsible for managing the day-to-day functions of the fuel assistance waiting room, intake activities, and emergencies.  They will oversee customer service activities of program staff, and address/resolve client issues as needed.  Serve as Appeals Officer for the program and responsible for the management of grant/donation funds in support of clients in need.  Oversee summer seasonal programs and staff, inclusive of the Chicopee Farmers’ Market and Chicopee Summer Food Service Program. Oversee file management and storage as well as program supply needs and staff scheduling.  This individual would report to the Director of Energy Programs.   

Our ideal candidate will be positive and outgoing with leadership experience.  Bachelor’s Degree required and 3+ years experience providing program oversight and support in a human service agency.  Must be proficient in the use of computers, calculators, telephones, and other standard office equipment.  Candidates should have strong telephone, interpersonal, and writing skills.  MA Driver’s license, dependable transportation, and ability to travel to different sites.

AA/EOE

GEAR UP Regional Coordinator 

Full-time opening for a Regional Program Coordinator for GEAR UP (Gaining Early Awareness and Readiness for Undergraduate Programs), a federally funded program that assists low-income and potential first-generation college students in entering and continuing a postsecondary education that suits their career goals.  Main duties include supervising a staff of 9-11 people working at 6 different schools in Springfield and Holyoke; ensuring cooperation with relevant aspects of other VOC programs, and representing the agency in a positive, professional manner; provides direction and leadership in such a way as to nurture, create, and maintain a positive work environment that is (1) free from discrimination, intolerance and harassment and (2) provides employees with equal access to opportunities for growth and advancement including professional development whenever possible.

Applicants should have experience working with middle and/or high school students, and knowledge of poverty and discrimination concerns. Responsibilities will include, but are not limited to, planning and carrying out workshops and presentations on various topics, meeting with participants to assist with college admissions, financial aid, and career advising. Knowledge of financial aid processes (FAFSA, scholarships, award letters) is required.

Requirements:  Bachelor’s degree, proficiency in computer use (Word, Excel, Outlook), a valid driver’s license with own transportation, and 1-2 years of experience in financial aid and/or college admissions required. Master’s Degree is preferred.  Bilingual (Spanish) preferred.  Send cover letter, resume, and names and contact information of 3 references to:  Kristen Wing, [email protected], Director of College and Career Readiness, Valley Opportunity Council, 300 High St., 3rd Floor, Holyoke, MA 01040.  AA/EOE.  Applications without cover letters will not be reviewed.

Center Lead Teacher

General Description:

  • Work cooperatively with Supervisors in teaching, program planning, and general operation of the classroom. 
  • Provide training and leadership to staff in cooperation with the Center Director.
  • Assume responsibilities for daily operations of the center in the Director’s absence.

General Requirements:

  • Must have EEC Lead Teacher certification
  • At least 9 months’ experience in a licensed child care setting with age appropriate children
  • Ability to successfully perform the essential functions of the job. Reasonable accommodations, where possible, may be made to enable individuals with disabilities to perform the essential tasks

Interested candidates should submit a cover letter and resume. AA/EOE. 

Group Leader for School Age Program

Full Time To supervise children in our Early Education Centers in program activities, as well as plan and implement program activities. Bachelor’s or Associate’s degree with three months experience working with school-aged children OR High School Diploma and six months experience working with school-aged children.

Interested applicants should submit a resume and cover letter. AA/EOE

Site Coordinator for School Age Program

Full-time Supervise children in program activities, both in groups and on an individual basis. Must be at least 20 years of age, Bachelor’s Degree with six months of experience working with school-aged children. 

Interested applicants should submit a resume and cover letter. AA/EOE

Direct Care Staff

Immediate openings are available for Direct Care Staff at our homeless shelter.  Full-time shifts.  3:00pm-11:00pm and 11:00pm-7:00 am. 

General Description:

  • Conduct intakes interviews
  • Assess immediate medical/ Psychiatric emergency needs/provide referrals 
  • Case Management
  • Maintain records of all activities
  • Data Entry
  • Provide on call back up
  • Ensure All shelter rules and regulations are followed/other duties assigned by Supervisor

General Requirements:

  • High School Diploma 
  • 1 – 2 Years of relevant experience Ability to successfully perform the essential functions of this job. Reasonable accommodations, where possible, may be made to enable individuals with disabilities to perform the essential tasks ​​​​​

Interested applicants should submit a letter of interest and resume.

AA/EOE

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Contact:

(413) 552-1554
35 Mt. Carmel Avenue, 2nd Floor
Chicopee, MA 01013