Important Fuel Assistance Updates
Federal Shutdown Ends and HEAP (Fuel Assistance) Funding to Resume
With the end of the Government Shutdown, VOC is gearing up to begin processing applications beyond heating emergencies as federal funding for the Home Energy Assistance Program (HEAP) has resumed.
It is anticipated to take a minimum of 4-6 weeks for the federal funds to be distributed to Massachusetts, and once funds are received from the federal government, state administrative processes will take place to award benefits.
We understand that many families are experiencing further strain as temperatures drop, and we appreciate their patience as we work diligently to review applications and award benefits as quickly as possible.
Applications already submitted will continue to be processed in the order they were received. Households do not need to reapply or take additional steps if they've already applied.
If a household is experiencing a heating emergency-such as no heat, less than 1/8 tank of oil, or a termination notice-they should contact us immediately for assistance by calling 413-552-1548.
Please note that there is a moratorium on shut-offs that began October 27 and will continue through April 1, 2026. Homes that use natural gas as a heating source will not be shut off during the winter.
Currently, our 555 State Street office in Springfield and 300 High Street office in Holyoke, are open
Monday to Friday, 8 am to 4 pm.
